The field of user experience has been growing quickly and there are many people who are interested in joining. Given the relative newness of the field, there remains a bit of uncertainty about how to prepare oneself to enter. Graduate school programs are one way while others opt for certification programs. In the end, all […]
Read more about The Value of User Experience Mentoring ›Over the past few years, we’ve worked with a number of clients who have been implementing design pattern libraries. Some clients appear to have seen more value from this work than others. After assisting in the effort of building them, what follows are some important lessons learned along the way. What is a design pattern […]
Read more about The Value of Design Pattern Libraries ›This week, I had the opportunity to speak at the lunch time meet up of COSQAM (Central Ohio Software Quality Assurance & Management). COSQAM are the organizers behind the annual QA or the Highway Conference (@QAortheHighway) in Columbus, Ohio. The event was hosted at the downtown Motorists Insurance headquarters. During the event, the quality assurance (QA) folks in attendance […]
Read more about UX, Usability…What Difference Does it Make? ›Earlier this month, I had the opportunity to speak at the QA or the Highway (@QAortheHighway) conference in Columbus, Ohio. The event was hosted at the Ohio Union at The Ohio State University. It was a great opportunity to share ideas about how Quality Assurance (QA) and User Experience (UX) professionals could best work together. […]
Read more about QA and UX: Friends or Foes? ›Last month, I had the opportunity to travel to Chicago and share with two groups — the Chicago Digital Accessibility and Inclusive Design (@A11YChi) along with the Chicago Design & User Research Meetup. Critical Mass (@criticalmass) hosted the event at their downtown offices on North Michigan Avenue and Genesis Solutions was one of the key sponsors. It was […]
Read more about Where Does User Experience & Accessibility Meet? ›A challenge many user experience professional face is, “How do I record user research sessions with mobile devices?” Recently, I have been using a terrific app called Lookback that enables recordings via the software, microphone, and camera that already come with the device. As a result, user research sessions can just as easily be conducted […]
Read more about Lookback: A Great Way to Record Mobile User Research Sessions ›Personas are fictional characters that result from both quantitative and qualitative research. Ideally, they are formed after conducting contextual inquiry interviews with users to uncover their goals and motivations for using a product, visiting a website, etc. The key advantage to creating personas is that they are memorable embodiments of your research that project teams […]
Read more about Personas at Work ›In the second part of a series on principles of good self-service design, we will be continuing the discussing additional ideas that have proven themselves in a number of projects over the years. In part one, we discussed principles such as clear link labeling, hub and spoke, and reassurance. In addition, something that we’ve learned […]
Read more about UX Principles of Good Self-Service Design, Part 2 ›Having been involved in a number of self-service redesign projects over the past few years, a number of user experience principles have emerged for success. We’ve had the opportunity to be involved in a number of user research initiatives to try to capture customer expectations and obtained their feedback via usability testing as well. As […]
Read more about UX Principles of Good Self-Service Design, Part 1 ›Our user experiences methodologies and techniques provide great insight into your user’s needs, shaping experiences that make people happy to support your endeavors.
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