self-service design

In the second part of a series on principles of good self-service design, we will be continuing the discussing additional ideas that have proven themselves in a number of projects over the years. In part one, we discussed principles such as clear link labeling, hub and spoke, and reassurance. In addition, something that we’ve learned […]

Having been involved in a number of self-service redesign projects over the past few years, a number of user experience principles have emerged for success. We’ve had the opportunity to be involved in a number of user research initiatives to try to capture customer expectations and obtained their feedback via usability testing as well.  As […]