The following case studies are from past client projects from industries ranging from financial to information technology, and from relatively small to fortune 500 clients.
Project Objective: Work with two government agencies who wanted to collaborate on a new program that would meet the needs of both. The solution was to conduct a strategy workshop where key stakeholders were invite to provide input.
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Project Objective: Revamp the entire customer self-service experience for all channels (sales, call center, and digital) for all products and lines of business.
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Customer: Railway Project Objective: Conduct user research to help inform the project team that was creating a state of the art work site safety system for railway workers. Challenge: Provide research insights that would ensure that user needs were accounted for as new technology was introduced into the workplace. Solution: Conduct contextual inquiry via field […]
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Project Objective: Create wireframes and visual design in support of a web site redesign project for one of their key portals for a large government client.
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Project: Validation Usability Testing. The Bank One Online Bill Pay was launched to enable customers to easily pay their bills. While usability testing was conducted prior to the initial launch, additional enhancements were created by Bank One’s internal Corporate Internet Group (CIG) and needed to be validated.
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