Check out the articles we share below on things we’ve experienced and learned through our projects.
When conducting accessibility research, we’re often confronted with a choice of whether to conduct this work in-person or remote. There are advantages and disadvantages to consider with each approach. In-Person Research Remote Research: While there is no “perfect” approach, we’ve found that remote research meets most of our needs. In addition, remote research often yields […]
Read more about Accessibility Research: In-Person vs. Remote ›The WCAG (Web Content Accessibility Guidelines) have served as a benchmark for digital accessibility for many years. Recently, the WCAG has been updated to version 2.2. The changes include nine new success criteria and the remove of another. Please see this recent post for details.
Read more about WCAG 2.2 Update ›The field of user experience has been growing quickly and there are many people who are interested in joining. Given the relative newness of the field, there remains a bit of uncertainty about how to prepare oneself to enter. Graduate school programs are one way while others opt for certification programs. In the end, all […]
Read more about The Value of User Experience Mentoring ›Over the past few years, we’ve worked with a number of clients who have been implementing design pattern libraries. Some clients appear to have seen more value from this work than others. After assisting in the effort of building them, what follows are some important lessons learned along the way. What is a design pattern […]
Read more about The Value of Design Pattern Libraries ›We wanted to share a case study regarding an all to common situation for user researchers — do the same work for half the budget in half the time ;-). Objective: – Work with a healthcare company as they sought to redesign their learning management system (LMS) for medical professionals. Help the project team determine […]
Read more about Rapid User Feedback: Optimal Treejack ›This week, I had the opportunity to speak at the lunch time meet up of COSQAM (Central Ohio Software Quality Assurance & Management). COSQAM are the organizers behind the annual QA or the Highway Conference (@QAortheHighway) in Columbus, Ohio. The event was hosted at the downtown Motorists Insurance headquarters. During the event, the quality assurance (QA) folks in attendance […]
Read more about UX, Usability…What Difference Does it Make? ›Earlier this month, I had the opportunity to speak at the QA or the Highway (@QAortheHighway) conference in Columbus, Ohio. The event was hosted at the Ohio Union at The Ohio State University. It was a great opportunity to share ideas about how Quality Assurance (QA) and User Experience (UX) professionals could best work together. […]
Read more about QA and UX: Friends or Foes? ›Self-service kiosks have been proliferating for the last few years. Having already seeing success in banking, gasoline, and grocery, self-service kiosks are now popping up in more and more areas of consumer life. Kiosks are increasingly being used to help supplant the need for hiring staff, enabling customer personalization, and speeding up transactions. As user […]
Read more about Design Principles for Self-Service Kiosks ›Last month, I had the opportunity to travel to Chicago and share with two groups — the Chicago Digital Accessibility and Inclusive Design (@A11YChi) along with the Chicago Design & User Research Meetup. Critical Mass (@criticalmass) hosted the event at their downtown offices on North Michigan Avenue and Genesis Solutions was one of the key sponsors. It was […]
Read more about Where Does User Experience & Accessibility Meet? ›A challenge many user experience professional face is, “How do I record user research sessions with mobile devices?” Recently, I have been using a terrific app called Lookback that enables recordings via the software, microphone, and camera that already come with the device. As a result, user research sessions can just as easily be conducted […]
Read more about Lookback: A Great Way to Record Mobile User Research Sessions ›