About

Improved Usability helps clients craft effective strategies and digital solutions that increase user satisfaction and drive project success. With over fifteen years of experience, we’ve worked on a range of projects from intranets, extranets, .com, mobile, enterprise and software development. And our experience spans many industries, including Fortune 500 companies in Marketing and Digital Agency, Government, Education, Financial Services, Software and Healthcare/Medical. Contact us with any questions upfront, or to schedule a consultation.

Clients

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Partner

Improved Usability partners with Orphan World Relief. A portion of every project we work on goes to support the work of Orphan World Relief that supports needy children in orphanages around the world. For more information or to make a donation yourself, please visit Orphan World Relief website.

What clients are saying

He is a thorough, hard working individual who has done very well under pressure. His people skills have helped tremendously in organizing and executing user testing sessions. His great work ethic will benefit any project that he takes on.

Usability Analyst @ SAS

Thanks! We really enjoyed all of the analytics. We would have had a completely different outcome if it weren’t for your help. Thanks for saving us hours on questions of folks not being able to find what they’re looking for.

Marketing Consultant, Grange Insurance

Richard is a User Experience designer and researcher with a history of proven results… [He] has broad experience in terms of applying his skill in disparate industries for both internal facing applications and software development. Richard is a pleasure to work with and collaborates effectively.… Read more

UX Designer @ LexisNexis

This [Expert Review] is BRILLIANT and so helpful! Thanks a million. We need to make it required reading for everyone who’s implementing our platform, and for our platform owner. I agree, several of the changes, whether configuration or code, are so simple and can have a big impact.

Learning Strategist at eLearning Consultancy

… thank you for today’s working session. It was a fantastic use of time and it was clear how much pre-‐work went into it. We are looking forward to the next session to work through the customer journeys.

Manager, Digital Marketing @ Wendy's

It was such a pleasure to work with you on this session. You did an excellent job evolving our process for user feedback….

Digital Marketing Mgr @ Financial Services Co.

Richard is an extremely knowledgeable and productive usability professional. He’s great at being able to speaking the client’s language, while also enabling project team members to learn about UCD processes while on the project.

Director of UX @ JP Morgan Chase

Richard’s contributions were always first class. His competitive analyses were very helpful to the product teams in identifying strengths and weaknesses and in defining product direction. They were so well constructed that they served as a template for subsequent competitive analysis work that I di… Read more

UX Architect @ IBM

It’s been great having such an unflappable person onboard, especially wrangling the many client types that we come across on a daily basis. I’ve appreciated the well-measured approach to everything we’ve chucked [at him].

Director at PwC

I found Richard to be quick, funny, thoughtful, highly skilled, and resourceful. He understands our business.

User Studies Manager @ IBM