User Experience, Design Research & Strategy

We shape experiences that make people happy to support your endeavors.
More about our User Experience, Design Research & Strategy services

Usability Testing & Research

We work with you and your project team to ensure that the key tasks can be easily and intuitively performed by your customers or end users. We help reduce risks before your product or digital application is built.
More about our Usability Testing & Research services

Interaction Design

We use a collaborative and iterative process to design experiences for customers that puts their needs in the forefront. By including user research in the process, we ensure that our design decisions are informed by our end users.
More about our Interaction Design services

Information Architecture

After thoroughly understanding your users and why they come to your product or application, we craft an information architecture that makes sense with their mental model.
More about our Information Architecture services


Things we’ve recently shared

  • Rapid User Feedback: Optimal Treejack

    April 26, 2017

    We wanted to share a case study regarding an all to common situation for user researchers — do the same work for half the budget in half the time ;-). Objective: – Work with a healthcare company as they sought to redesign their learning management system (LMS) for medical professionals. Help the project team determine […]

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  • QA and UX: Friends or Foes?

    February 9, 2017

    Earlier month, I had the opportunity to speak at the QA or the Highway (@QAortheHighway) conference in Columbus, Ohio.  The even was hosted at the Ohio Union at The Ohio State University. It was a great opportunity to share ideas about how Quality Assurance (QA) and User Experience (UX) professionals could best work together. During my […]

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What clients are saying

Richard is a User Experience designer and researcher with a history of proven results… [He] has broad experience in terms of applying his skill in disparate industries for both internal facing applications and software development. Richard is a pleasure to work with and collaborates effectively.
UX Designer @ LexisNexis