User Experience, Design Research & Strategy

We shape experiences that make people happy to support your endeavors.
More about our User Experience, Design Research & Strategy services

Usability Testing & Research

We work with you and your project team to ensure that the key tasks can be easily and intuitively performed by your customers or end users. We help reduce risks before your product or digital application is built.
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Interaction Design

We use a collaborative and iterative process to design experiences for customers that puts their needs in the forefront. By including user research in the process, we ensure that our design decisions are informed by our end users.
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Information Architecture

After thoroughly understanding your users and why they come to your product or application, we craft an information architecture that makes sense with their mental model.
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Things we’ve recently shared

  • Where Does User Experience & Accessibility Meet?

    November 6, 2016

    Last month, I had the opportunity to travel to Chicago and share with two groups — the  Chicago Digital Accessibility and Inclusive Design (@A11YChi) along with the Chicago Design & User Research Meetup.  Critical Mass (@criticalmass) hosted the event at their downtown offices on North Michigan Avenue and Genesis Solutions was one of the key sponsors. It was […]

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  • Lookback: A Great Way to Record Mobile User Research Sessions

    November 21, 2015

    A challenge many user experience professional face is, “How do I record user research sessions with mobile devices?” Recently, I have been using a terrific app called Lookback that enables recordings via the software, microphone, and camera that already come with the device. As a result, user research sessions can just as easily be conducted […]

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What clients are saying

I found Richard to be quick, funny, thoughtful, highly skilled, and resourceful. He understands our business.
User Studies Manager @ IBM